Refund policy

You may cancel a paid subscription at any time. Cancellation takes effect at the end of the current billing period and prevents future renewal charges.

For Paddle transactions, use the View receipt or Manage subscription link in your Paddle transaction confirmation email, the support link in your account billing page, or Paddle buyer support.

Unless required by applicable law, all transactions are non-refundable and non-exchangeable.

Refund requests must be made within the applicable statutory or discretionary period described in this policy. If a refund is issued, access to the relevant paid product will cease.

Paddle may issue a discretionary refund if a request is submitted within 14 days of the transaction date. Submission within 14 days does not guarantee a refund.

Consumers in the European Union, EEA, Switzerland, United Kingdom, Turkey, and Israel may have a 14-day statutory withdrawal right for eligible digital content or service contracts.

Consumers in South Korea, Brazil, China, and Canada may have a 7-day unconditional cancellation right for eligible digital content or service contracts.

Consumers in Singapore may have a 5-day unconditional cancellation right for eligible digital content or services after delivery or first access.

Nothing in this policy limits mandatory consumer rights or any higher level of protection required by local consumer protection law.

If persistent technical issues or a material product defect prevent access to the paid features described at purchase, contact SellerPilot SEA support first so we can attempt to resolve the issue.

If the issue cannot be resolved and the transaction was processed by Paddle, contact Paddle support with details of the issue and any response from SellerPilot SEA.

For Paddle transactions, request a refund from the View receipt or Manage subscription link in your Paddle email, from the support link in your account billing page, or through Paddle buyer support. You may also contact blackmirrorsh@gmail.com for SellerPilot SEA support.

If eligible, refunds are processed using the same payment method where possible and within 14 days of approval.